Clients and Customers – Strength Based Interactions with Consumers

Licensed social worker, Lauren Breuggemeyer, discusses her twelve years of experience in retail customer service and 9 years of retail management how she utilizes her knowledge of social work to assist her in everyday practice in working with customers. By identifying the basics of customer service, individuals will be able to develop strategies to enhance provisions to clients and use skills of customer service to assist with trauma informed care.

Module 1 Clients and Customers - Strength Based Interactions with Consumers Module
Unit 1 Clients and Customers - Strength Based Interactions with Consumers Unit